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Last updated: 17/05/2025

Company Name: Holistic Wellness Coaching Ltd - 16348054

Registered in: United Kingdom

Business Email: Info@holisticwellnessgroup.co.uk

Website: www.holisticwellnessworkshops.co.uk

 

 

1. 

Our Commitment

 

At Holistic Wellness Coaching Ltd, we are committed to delivering high-quality, ethical, and client-focused wellness services. Our coaching, programmes, and workshops are designed to support physical, mental, and emotional wellbeing through our signature 4-Pillar Method: Mindset, Movement, Nutrition, and Recovery.

 

 

2. 

Service Description

 

We offer:

 

• 12-week transformational programmes

• Self-paced wellness plans with coaching support

• Monthly wellness memberships

• Personal wellness consultations

• Corporate and educational wellness workshops

 

Each service is clearly outlined on our website with its own description, pricing, and session format.

 

 

3. 

Client Eligibility

 

Clients must be:

 

• 18 years or older (unless a school workshop is delivered with appropriate consent)

• Mentally capable of engaging in coaching services

• Willing to participate with openness, honesty, and accountability

 

We reserve the right to refuse or refer clients if a service is deemed unsuitable for their needs.

 

 

4. 

Booking & Payment Terms

 

• All bookings must be made online via our official platform.

• Payments must be made in full prior to the session, unless on a monthly membership.

• Accepted payment methods: debit/credit card, Stripe, or other secure processors.

 

Memberships & Plans:

 

• Memberships renew automatically unless cancelled before the renewal date.

• Clients may upgrade or downgrade their plans at any time.

• Unused sessions do not roll over unless explicitly agreed in writing.

 

 

5. 

Cancellations & Rescheduling

 

We understand life happens. Our cancellation policy is as follows:

 

• Consultations or single sessions: Cancellations must be made at least 24 hours in advance to avoid being charged.

• Membership check-ins or coaching calls: Can be rescheduled up to 12 hours before the scheduled time.

• Workshops: Require a minimum of 72 hours’ notice for cancellation or rescheduling.

 

Late cancellations or missed appointments may be charged in full.

 

 

6. 

Refunds

 

Due to the nature of digital and time-based services:

 

• Refunds will only be granted if a session is cancelled by us or if the client is medically unable to continue, and evidence is provided.

• Programmes and memberships are non-refundable once the first session or digital material has been accessed.

 

 

7. 

Confidentiality

 

All client data, sessions, and assessments are treated with strict confidentiality and in line with UK data protection laws (UK GDPR). We do not share your information without written consent, unless legally required to do so.

 

Workshops and group services may be recorded for quality assurance. Clients will be informed in advance and may opt out.

 

 

8. 

Client Conduct & Safety

 

We promote a respectful and safe environment for all clients and staff. Any abusive, discriminatory, or inappropriate behaviour will result in immediate termination of services without refund.

 

 

9. 

Disclaimers

 

• Our services are not a replacement for medical or mental health treatment.

• Clients should consult their GP or licensed health provider before beginning any programme.

• Results vary by individual and are not guaranteed.

 

 

10. 

Intellectual Property

 

All content, frameworks, tools, and digital materials provided are the property of Holistic Wellness Coaching Ltd. They may not be copied, shared, or redistributed without written permission.

 

 

11. 

Changes to This Policy

 

We reserve the right to update or modify these terms at any time. All updates will be published on our website, and it is the client’s responsibility to review them periodically.

 

 

12. 

Contact

 

For questions or concerns about this policy, contact us at:

Email: Info@holisticwellnessgroup.co.uk